1. Overview
This policy explains when and how Apollo TV Stream ("we", "us") refunds subscription purchases. We want the process to be clear and fair.
2. 7-day refund window
If you are a new subscriber, you can request a full refund within 7 calendar days of your first subscription purchase.
3. How to request a refund
- Contact support within the 7-day window at iptvanbieterpro@gmail.com or on WhatsApp at +1 (860) 699-7174.
- Include your name, the email address you ordered with, your account details and the reason for the refund.
- Refunds are available only to the original subscriber and cannot be transferred.
- Approved refunds are returned to the original payment method and can take 5–10 business days to appear.
4. What is not refundable
- Renewals. The 7-day refund applies to your first purchase only, not to renewals.
- Partial refunds. We do not refund unused time once the 7-day window has passed.
5. Technical issues
If you want a refund because of a technical problem, please contact support first. Many issues can be fixed quickly, and our troubleshooting guide covers the most common ones.
6. Cancellation
Plans are paid once for a fixed term. If you cancel after the 7-day window, no refund is issued for the remaining time. See our Terms & Conditions for more.
7. Changes to this policy
We may update this policy at any time. Changes take effect when posted on this page.